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16:29 09 Mar 21
Exceptional service and follow up received today from Armstrong Air.I have always trusted them with my service.My new unit was installed today and I am extremely satisfied with this process.My installer Bryant Ruiz and his team provided excellent service.Many thanks to Tom Hyatt for his courteous service and professionalism.Update 3/9/21Excellent service call today from Chris TosenHe went out of his way to provide exceptional customer service.Much appreciated!!Thanks Chris
13:38 18 Feb 21
UPDATE 2/18/2021: Armstrong saved us again! Our other unit on the bedroom side of our house decided to die, so I didn’t hesitate to call Armstrong again! Let me tell you, Tom Hyatt is so wonderful and replied to our “emergency” (because in FL having no working ac unit IS an emergency). From 2018 when I walked in to an 83 degree home with my husband who literally was coming home from back surgery, to now in 2021 where my MIL (post stroke) is staying with us, Tom has saved us without hesitation both times. No other company could say “we can temporarily cool your home to get you through tonight and install a new unit tomorrow.” Crew was on time, friendly and polite as could be. When they left, they cleaned up so well - which I really appreciated. I can’t recommend them enough.When our 13 year old Trane system (10 SEER) decided to die, we contacted Armstrong for a new system. We had used them previously for annual maintenance (Christian and Lenny are amazing) and really liked the level of customer service. Tom Hyatt came out and gave us an amazing deal on a new Carrier system (15 SEER) and even upgraded both thermostats to a new digital one. Installation was great, Israel and Fernando were SO polite a professional and arrived on time! I would highly recommend Armstrong for both maintenance/repair and installation.
17:58 01 Oct 20
I have used Armstrong several times since moving to Florida from the frozen north. Most recently, I called them to the house because my primary unit was not performing well. The tech gave me straightforward information (alas, the patient was not doing well) and quoted me a repair price on the spot, after a quick call with his office to verify. Because the unit was out of warranty (I am not the original owner of the house) I opted to replace it rather than repair.Tom (sales manager) got back to me promptly. He thoroughly answered all my questions about the pros and cons of the various units. I opted to bump my unit from a 2.5 to 3 ton and had a Carrier [16 SEER] installed. The install was one week from the initial visit. The two-man crew was on time, professional and very efficient. And my house is cooling down FAST.No one likes to spend money on the less-exciting stuff -- but in central Florida AC is a must. With Armstrong I am confident I am getting honest information and fair pricing.
02:11 09 Aug 20
Best experience we have ever had with any company in our 52 years of marriage. Great sales person, Tom Hyatt, professional, personable, honest and fair. The two installers were very professional and left the job pristine. They went over every aspect of the new system with us and were very friendly.
17:22 03 Aug 20
Brian Shafer is one of the BEST TECHNICIANS, Armstrong Air has on their staff!!! He was super knowledgeable and very courteous! Armstrong Air is the A/C Company you need to use. Every member of their team from the first person to answer the phone and get me connected to someone who could help to Arlene the Dispatch. Incredible customer service and they made me feel important!!!! Thanks Brian for your visit today and getting our A/C issue promptly and professionally fixed!!!!!! We are Blown away!!!!!! Armstrong Air is the Best!!!!!!! Brian is an Outstanding representative!!!!!!!
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